The questions asked before subscribing, answered without overstatement.

There are no ready-made packages. The pricing page carries a worksheet of the lines a clinic actually pays for: the number of clinics, doctors, assistants, monthly bookings, patient-file capacity, and the two AI lines. You set the size of each line and the monthly total in Egyptian pounds is the sum in front of you. Those figures are read from the subscription catalog itself rather than typed into the marketing page, so what you see is what is charged.

Yes, and the number of clinics is one line on the worksheet. Every staff account is attached to the clinics it works in, and its permissions are set separately in each one — so a doctor can be a doctor in one branch and not see the other at all.

Each line has a subscribed size and the system holds you to it: creating a doctor or assistant account beyond the number you pay for is refused at the point of creation, with the reason shown. Raising a line is a change to the subscription, and nothing already recorded is affected by it.

Fill the worksheet with the closest numbers to your reality and send it from the custom-plan page, or write to support with the numbers you need. A person reads the request and replies with a real figure; the page does not generate a quote automatically.

Six steps, set out in the user guide: the clinic's details and working hours, the team's accounts, the service list and its prices, then the first patient, the first appointment and the first visit. Working hours and the service list take the longest because they are written once; everything after them is the daily work itself.

No. A patient file is created when the appointment is booked, or from the patients screen directly, so a clinic effectively starts with the patients of its first week while the old paper stays as it is until its owner comes back. There is no bulk import, and we do not ask you to empty an archive before you begin.

The clinic owner, and only the owner. They enter the name, email, phone and a password of at least eight characters, then the clinics the account works in and its permissions in each one; salary and a pay day from 1 to 28 can be recorded as well.

What the appointment records is the channel it arrived through — reception, WhatsApp, Instagram or Facebook — so the month's report can show where patients actually come from. The messages themselves are still handled in those apps; there is no shared inbox inside the system, and we will not claim otherwise.

Yes. Payment is recorded at booking or from the visit screen: the amount, the method, and the transfer number when the money came by transfer. If the patient does not pay, the appointment stays marked unpaid until it is settled, and the payments screen shows what was collected and when.

The complaint, symptoms and notes; then the assessment, the diagnosis and what was performed; then the prescription, with drug search in Arabic or English and the dose, frequency, duration and instructions; then the lab and radiology requests, a sick note where one is needed, the follow-up plan and the next visit date. The charge and its payment are on the same screen, so nothing is left to be written later from memory.

Yes. The prescription, the lab and radiology requests and the sick note print from the visit screen once written. The system does not fight paper; it makes the sheet a copy of a record that exists rather than the only record there is.

No. It reads what is already recorded in the clinic's own data and helps with drafting, review and summarising. The diagnosis, the prescription and every clinical decision stay with the treating doctor, and the visit is saved under that doctor's name.

As two separate lines on the worksheet: booking assistance, and the clinic assistant. The AI usage screen under Admin shows what has been consumed against what is subscribed, so no unexplained figure arrives later.

Only accounts attached to that clinic and permitted to do so. Permissions are granted one at a time — view patients, create appointments, record payments, write visits, manage prescriptions and the rest — and separately per clinic, so an assistant who books appointments does not necessarily open a clinical record.

Yes. The audit log under Admin shows what changed, who changed it and when, and it is read-only. One minute a week in it is enough to know that no account or file was altered without your knowledge.

Traffic to the system runs over HTTPS; each clinic's records are isolated at the database boundary so no other subscription can reach them; access is tied to a known account with explicit permissions per clinic; and every change is written to the audit log. The security page sets out these controls in detail, and claims no certification we do not hold.

Write from the support page: your message arrives with a ticket number and a private access code. You follow the conversation with that code on the ticket-tracking page without needing an account, and what you wrote stays attached to the ticket instead of getting lost in a side conversation.