Support

One message, and a number to follow the reply with.

Describe what is happening in your clinic the way you would explain it to a colleague. The message arrives as a ticket with a number and a private access code, so you open the conversation from the tracking page without an account, and the reply comes from a person who read what you wrote.

Write to us

What we need to know

A name and an email are enough to reply. The phone number is optional, for when a call would be quicker, and the subject sends the message to whoever knows the answer first time.

What makes the first reply a final one

Name the screen

Say which screen the problem came from, under the name it has in the menu: Appointments, Visits, Payments, Inventory, Audit Log. The screen alone settles half the answer.

Say what you did before it

The steps in order: opened the visit, wrote the prescription, pressed print. Steps we can repeat diagnose faster than a general description of the problem.

Point at the record by its number

An invoice has its number, an appointment its date and time. Do not put patient details in the message; the number or the date is enough for us to reach the right record.

Carry on in the same ticket

Rather than a fresh message about the same thing, write your reply inside the ticket with its code, so the whole history stays in one place in front of whoever is working on it.

The answer may already be written

Questions about the subscription, permissions, printing and monthly limits are answered on the questions page, and every screen is walked through in the user guide. If what you need is not there, the form above is open.

Read the questions page

Or read the user guide